Refund and Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Â
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Â
To complete your return, we require a receipt or proof of purchase.
Â
Please do not send your purchase back to the manufacturer.
Â
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Â
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Â
Then contact your credit card company, it may take some time before your refund is officially posted.
Â
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pinoymartae@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Weonlyreplaceitemsiftheyaredefectiveordamaged. If you need to exchange it for the same item, send us an email at Pinoymartae@gmail.com and send your item to: DubaiDubaiDubaiAE241407
Â
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Dubai Dubai Dubai AE 241407
Â
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Â
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Â
Refunds will be done only through the Original Mode of Payment.

Contact Us –

Address: Shop No-1, R345 Building, Hudaiba Area
Al Jafliya – Dubai UAE
PO Box Number: 241407
Landline Number: 05 8144 6779
Â